Terms of Use for Olive and Basil Website
The website www.oliveandbasil.co.ke (the “Website” or the “Site”) is owned and operated by Olive and Basil Co (“Olive and Basil,” “we,” or “us”). The Site is offered to you conditioned on your acceptance without modification of the terms, conditions and notices herein (the “Terms”), which govern your use of the Site and the services provided on the Site. If you do not agree with these Terms, including our Privacy Policy, you must not use or access the Site.
The Site provides membership plant-based meal delivery services. These and other related services are the “Services”.
By using or accessing the Site or Services, you agree to abide by all applicable laws and regulations that apply to you. These Terms and Conditions shall be governed by Kenyan law. Both we and you hereby submit to the non-exclusive jurisdiction of the Kenya courts.
Definitions
- "Agreement" references these Terms and Conditions, the Privacy Policy, any payment instructions provided to you and any other form we might provide to you.
- "Privacy Policy" means the policy accessible on our Website which details how we collect and store your personal data.
- "You", "your" and "yours" refer to the user accessing the Website and placing orders for the Goods or Services.
- "We", "us", "our", and "Olive and Basil" refer to the Company.
- "Goods" refers to any goods we may offer for sale from our Website.
- "Service" or "Services" refers to any service we may supply which you may request via our Website.
- "Food Delivery" refers to perishable goods and any form of delivery service provided by our partner restaurants.
- "Website" refers to our website https://www.oliveandbasil.co.ke.
Changes to Terms of Use, Website and/or Privacy Policy
We may change these Terms, the Site, or our Privacy Policy at any time in our sole discretion. If you continue to use the Site or our Services after we post changes, you signify your acceptance of the changes. You can always view the most current version by visiting Terms of Use.
Purchases and Payment
When making a purchase through the Site, you must provide accurate information including your name, phone number, billing address, and delivery information. We reserve the right to refuse or cancel your Purchase for various reasons including fraud or payment issues. All prices are in Kshs and exclude taxes.
Availability, Substitutions, Errors and Inaccuracies
We may update product listings and services at any time. We do not guarantee the accuracy of all information and may substitute products without notice due to perishability or other reasons.
Terms of Sale – Subscription; Skipping Deliveries; Cancellations
Olive & Basil offers a variety of subscription-based meal plans (“Meal Subscriptions”) featuring our globally-inspired, plant-powered dishes. Each subscription covers a fixed duration of 3, 5, 7, or 10 days, with options available for either lunch or dinner deliveries (except for our Office Lunch Box, which is available exclusively for lunch). When you register for a meal subscription, you acknowledge and agree that:
Olive & Basil is authorized to charge your designated payment method for the full cost of your chosen plan—plus any applicable taxes and additional charges—as detailed at the time of subscription. Your meal subscription is valid for the selected duration and is non-adjustable; once activated, it cannot be paused, skipped, or canceled until the subscription period concludes.
Delivery
At Olive & Basil, we’re all about fresh, timely, and convenient meal deliveries. We deliver your plant-powered meals from Tuesday through Saturday, while Sundays and Mondays are dedicated to sourcing premium ingredients and preparing your meals. Place your order before 4:00 PM Nairobi time (Tuesday through Friday) to enjoy next-day delivery; orders placed after 4:00 PM, on weekends, or on Mondays will have their first delivery on the next available Tuesday, and our order calendar always displays the earliest possible delivery dates so you can plan your delicious week ahead.
To guarantee peak freshness, deliveries occur within two fixed windows—lunch (12:00 PM to 2:00 PM) and dinner (6:00 PM to 8:00 PM)—with your preferred window selected when choosing your meal plan.
Please note that delivery periods shown at the time of ordering are approximate and may vary, and goods will be sent to the delivery address provided when you place your order. All deliveries are managed by reputable couriers; while we make every effort to deliver promptly, we do not accept responsibility for any delays, and in the event of a delay, the delivery charge will not be voided or refunded.
If you are not home at the time of delivery, your order will be left at your address and considered accepted, and if we are unable to deliver due to inadequate instructions or access, the goods will be deemed delivered with all risks—and any additional costs incurred (including storage or insurance)—passing to you, for which you shall indemnify us.
It is your responsibility to inspect your meals upon delivery for any damage or issues and to ensure proper storage and refrigeration; any goods or food deliveries purchased are intended solely for your personal use, and resale or acting as an agent for a third party is strictly prohibited unless you are contracting the services as a principal.
Please note that it might not be possible for us to deliver to certain locations; if this occurs, we will contact you using the details provided during your order to arrange for cancellation or delivery to an alternative address.Any Goods and Services or Food Delivery which you might buy from this Website are intended for your use only. Resale of any of such Goods and Services or Food Delivery or acting as an agent for a third party is forbidden under this agreement. Only when acting as a principal you should contract the Services.
Right of Withdrawal and Cancellation of Orders
Cancellation Policy: At Olive & Basil, each meal subscription is a fixed-duration commitment (3, 4, 5, 7, or 10 days) that, once activated, cannot be canceled, skipped, or altered in any way. Full payment for your selected plan is required upfront, and no cancellations or refunds will be granted once your subscription has begun—currently, we do not offer cancellations for active subscriptions. Please review your order carefully prior to activation, as all subscriptions are final once confirmed.
Returns, Replacements, Refunds
Due to the perishable nature of our meals, Olive & Basil does not offer cash refunds or accept returns. However, if there is an issue with your order, a complaint must be submitted within 24 hours of receiving the delivery, eligibility for a replacement is determined at our sole discretion, and if approved, you will receive a confirmation email, and the replacement will be delivered within 24 hours of approval.
While we do not offer refunds, we provide Earthling Points for eligible issues, which can be used as credit toward future orders within six months after which they expire. Our goal is to ensure every meal meets our high standards of quality and freshness while maintaining a sustainable, waste-conscious approach.